Where the heck did the summer go?! Break out the checklist!

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I’ve never been a fan of blog entires that start with a question, though it deemed fitting today as I not only realized that I hadn’t blogged since the end of March, but also that this Monday is indeed Labor Day and I have no idea what I have accomplished over the past few months!

Business is booming in the Twin Cities and especially at my property and brand!  My months have been filled with sellout evenings, crowd control, celebrities (come on, it’s The W) and the clash of upscale clientel meets Priceline week-enders (no thanks to William Shatner and his dirt cheap deals!)  Oh and a whole lot of fishing.  The seasons are changing though, and I find it necessary to force myself into Checklist mode as the month of September is amongst us and I suggest that you do the same.  Let’s face it, before we know it 2012 will be over.  We’ll be making New Years resolutions for 2013 and saying to ourselves “Damn, I didn’t accomplish hardly anything I had set out to do this year”.  Oh and don’t forget that you’ll most likely also be saying “See, I knew the world wasn’t going to end in 2012……what were those Mayans smoking?”

Here are your Meat and Potatoes:

Checklists are best left basic and simple if you ask me.  Everybody has a smart phone these days with all sorts of cool apps and programs that literally take multi-tasking to a new level in that we are so engorged in projects and always a click away that almost everything ends up incomplete.  Usually the result is due to the fact that instead of following your checklist you end up checking your Facebook or Tweeting about some crazy homeless guy that just tried to rob you or something.  See where I’m going with this?  KEEP IT SIMPLE!  Don’t use your fancy smart phone for your personal checklist, in fact make the effort (as hard as it is, I know) to unplug from everything while you’re reviewing your checklist.  Get yourself a little mini notepad and physically write down the tasks at hand.  (the hardest part is to not lose the notepad)  Create weekly and monthly and if your are even so bold, yearly goals and post them somewhere so you stare at that piece of paper at least several times a day. 

This all may seem like Day One stuff people, but we’re all human and we fall into old habits quicker than you think!  Sometimes all it takes a crazy spikey haired hotel guy in Minnesota to remind us how to stay organized in our lives.  The rest is entirely up to you!  You’re going to want to get on your A-Game quick though before someone else does.  Words to live by ay?

Dig my style and want to know more?  Get my book  Hospitality: Minnesota Nice read it……live it……then get back to me on how it helped and if I can be of further assistance to you!  Heck, even if you want to tell me “Brian, you wrote a pile of crap and don’t quit your day job dude”.

As always,

Yours in hospitality!

-B

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Moaning Monday Maniacs in March

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March in Minnesota is always unpredictable!  Just three days ago we were at 75 degrees and sunny, and were actually warmer then the city of Los Angeles!  This morning Minnesotans at least in Minneapolis anyways arose to a blustery 40 degrees with 20 mph winds!!  You can imagine the attitudes people brought with them into the office as they not only had to drag their butts back into work, but had to pull their winter jackets out of storage once again. 

Being the nocturnal manager of my property my day ends around the same time most folks start, so I often find myself holding back my enthusiasim a bit.  At least until everyone has a cup of coffee or two in them.  This morning seemed exceptionally tense with the weather acting the way it is, and I have about 15 minutes in a “pass-along” to try to motivate my staff to deliver exceptional service once again.  I always try to bring some sort of topic or current event to the meeting in which the staff can use with guests, because let’s face it regardless of what business you’re in your going to need some sort of neutral small talk in your back pocket to whip out in that dreaded uncomfortable silence.  

Today’s message was easy: The Weather.  Sounds boring I know, but I actually went online and printed off the last years weather forecast, which included 2 feet of snow as a reminder of how lucky we have been this year so far, and then I pointed out the fact that it is suppose to be back in the 70’s by the end of the week.  This simple reminder seemed to turn their spirits around a bit and shed a light of hope on the upcoming week ahead…..that or the caffeine had just kicked in!  Either way in our business when in doubt, talk about the weather.  Especially with the foreign travelers who automatically assume that Minnesota has mountains of snow all year round, polar bears and penguins walking around and guys like Steve Buscemi (from the 90’s movie Fargo) walking around in those fuzzy hats with the flaps sayin “Oh yah..don’t cha know”.  Ok so perhaps we really do have guys like that walking around saying that but what are you gonna do?

I hope the start of the week treats you well and remember to take charge of your situation before your situation takes charge of you and always think three moves ahead!  That’s all I’ve got

Yours in Hospitality

Brian

 

Creative juices flowing FINALLY….and I’m back at it!

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Ahhh the good ol blog, my it has been far too long!  To start off this entry my humble apologies to those subscribers that haven’t seen any type of action from me in the past 6 months.  I was in a bit of a “funk” so to speak at my last property and wasn’t quite in the right environment to get the creative juices flowing.  I’m sure you can all relate, but it’s funny how mere survival, lack of sleep, being overworked and lack of support can put a damper on our creative abilities.  That, and I had been doing nothing but spending time with my wife, working and lots of  ice fishing (come on, it’s Minnesota you know we sit on the ice and drink beer in the winter for fun!)  On a serious note though it’s far to easy for all of us to slip into this habit of simply existing.  Even if it’s with a job that we love doing.  Routine has it’s faithful way of creeping back into out lives and  to stand out, think creatively and be bold on a regular basis really takes some work, ya know!  I mean the real challenge is how to do all of the above in a way that people have yet to read/see, which no thanks to the massive connection on the interent is a lot easier said then done, let’s face it we’ve seen it all and heard it all on Facebook already! 

I am thrilled to say that my fire has been re-kindled by a man from Switzerland, who found my E-Book Hospitality: Minnesota Nice read it and sent me a message on LinkedIn giving feedback and was sincerely interested in the concept of my message.  Wow, if you could bottle and sell that feeling you get when a stranger notices your work, you’d never have to work again!

On the home front I am pleased to report that I have now left my former corporation and now am ecstatic to be a part of the Starwood family and The W Hotels brand.  If you have yet to experience The W in any major city you’ve really got to check them out.  They literally throw the traditonal methods of hospitality “out the window” and WOW guests with style, new verbage and a fresh approach to all that hospitality has to offer.  Not to mention celebrity appeal in Hollywood!  Personally the transition was brilliant and I highly anticipate my future ventures and networking and will be sure to blog more now then ever.  I hope your spring has sprung into action and be sure to stay tuned into the Minnesota Nice side of Hospitality!

Yours in Hospitality

Brian Nylander

Here’s to new adventures in Business!

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Greetings fellow blog folk!

My slacker behavior has gone on long enough, and I must Blog!  I’m sure you can relate, especially if you’re a fellow blogger yourself when I say that after a few days of not posting anything you start getting “the shakes” a bit.  Alas, my two days off went way too fast!  However yesterday was a very productive day as I ventured into a side business, run by myself, but partnered with a close associate of mine that will make a nice bit of side action.  I’ll spare you the details, and the sales pitch…… as I plan on keeping family and friends, a good distance from this business.  That’s definitely one of the things I have learned the hard way over the years, is that when it comes to non-traditional forms of business, your family will almost always try to talk you out of it.   I’m pretty excited though, my online networking has really started to boom as Twitter followers just hit 3500 tonight and plan to be at 5,000 by the end of the week!!!  All strangers, but all potential clients!  It’s a lot of work and a lot of schmoozing, but the connections are priceless.  Actually, you could put a price on it, and people are even crazy enough to pay for followers on Twitter, when really with a bit of work…..and about 5 seperate outside websites, the sky is the limit!

So CHEERS to New Business Ventures….. no matter how small they start!

Have a great weekend!

Yours in Hospitality,

Brian

Genuine Happiness Comes From Within

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Greetings Virtual Amici!

At last,  my long awaited weekend is upon me!  A glorious two day adventure, that will hopefully satisfy my “itch” to get outside and do something  before we’re all knee deep in that frozen white stuff that just went away a mere several months ago….That being said, my brain has punched out already and is rolling on auto-pilot tonight.  Instead of attempting to jump start the ol’ creative juices and come up with something original, I dug up a stellar article I came across on a very good topic.  Today’s topic will fall under the Self Improvement category and I found the article to be very motivating as I hope you do too!  Enjoy!

“Life isn’t the sweetest candy. Sometimes, when I feel like the world is just too heavy, I look around and find people who continue to live fascinating and wonderful lives. And then thoughts come popping into my mind like bubbles from nowhere – “How did their life become so adorably sweet? How come they still can manage to laugh and play around despite a busy stressful life?” Then I pause and observe for awhile. I figured out that maybe, they start to work on a place called ‘self’.
So, how does one become genuinely happy? Step 1 is to love yourself.

My theology professor once said that “loving means accepting.” To love oneself means to accept that you are not a perfect being, but behind the imperfections must lie a great bit of courage to be able to discover ways of how to improve your ability to recover from your mistakes.

Genuine happiness also pertains to contentment. When you are contented with the job you have, the way you look, with your family, your friends, the place you live in, your car, and all the things you now have – truly, you know the answer to the question “how to be genuinely happy.”

When we discover a small start somewhere from within, that small start will eventually lead to something else, and to something else. But if you keep questioning life like it has never done you any good, you will never be able to find genuine happiness.

I believe that life is about finding out about right and wrong, trying and failing, winning and losing. These are things that happen as often as you inhale and exhale. Failure in a person’s life has become as abundant and necessary as air. But this should not hinder us from becoming happy.

How to be genuinely happy in spite of all these? I tell you- every time you exert effort to improve the quality of life and your being, whether it is cleaning up your room, helping a friend, taking care of your sick dog, failing an exam and trying again, life gives you equivalent points for that.

Imagine life as a big score board like those which are used in sports. Every time you take a step forward, you make points. Wouldn’t it be nice to look at that board at the end of each game and think to yourself “Whew! I got a point today. I’m glad I gave it a shot”, instead of looking at it all blank and realizing “Geez, I didn’t even try today. I wish I had the guts to try out. We could have won!” and then walk away.

Genuine happiness isn’t about driving the hottest Formula 1 car, nor getting the employee of the year award, earning the highest pay, or beating the sales quota. Sometimes, the most sought after prizes in life don’t always go to the fastest, the strongest, the bravest or not even the best. So, how do you become genuinely happy? Every one has his own definition of happiness.

Happiness for a writer may mean launching as many best selling books as possible. Happiness for a basketball rookie may mean getting the rookie of the year award. Happiness for a beggar may mean a lot of money. Happiness for a businessman may mean success.

So, really now, how do we become genuinely happy? Simple. You don’t have to have the best things in this world. It’s about doing and making the best out of every single thing. When you find yourself smiling at your own mistakes and telling yourself “Oh, I’ll do better next time”, you carry with you a flame of strong willpower to persevere that may spread out like a brush fire. You possess a willingness to stand up again and try – that will make you a genuinely happy person.

When you learn to accept yourself and your own faults. You pass step 1 in the project of how to become genuinely happy. For as long as you know how to accept others, you will also be accepted. For as long as you love and know how to love, you will receive love tenfold back.

Again, throw me that same question how to become genuinely happy. I’ll refer you to a friend of mine who strongly stated- “Most of us know that laughter is the best medicine to life’s aches and pain. But most of us don’t know that the best kind of laughter is laughter over yourself. Because then you don’t just become happy, you become free.”

 
There you have it!  Free yourself, and the rest will play itself out!  Have a great rest of the week folks and my door is always open.
 
Yours in Hospitality,
Brian
  • Want to take the “Minnesota Nice” mentality with you everywhere and work in the guest service industry???  Get your very own copy of Hospitality: Minnesota Nice the motivational NEW E-Book catered directly to industry of serving guests, and the Minnesota approach that will give the you the upper hand in any situation!  Click the underlined title to be taken to Amazon.com for safe, secure purchase
 

Just not feelin the State Fair this year….wallet & arteries REJOICE!

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I hope I don’t sound like I am being Anti-Minnesotan with the title of today’s Nice Post!  Honestly, I technically am implanted into this state anyways, so perhaps that qualifies me as a neutral?  I’ve noticed that the State Fair seems to be the topic of conversation around these parts, which is kind of nice to take a break from the usual generic statement that we all hear about a billion times a day which consists of  “Oh, how about this weather today eh?”

Don’t get me wrong, other then the overpriced food, beer, admission and parking, the fair sounds like the music line up this year isn’t too bad.  Hell, Steely Dan is playing tonight, he’s a legend!   Weezer this coming Saturday, and even Toby Keith – for all you country music fans.  (I for one, would much rather listen to nails scratching across a chalk board then that crap!)

So consider today’s post somewhat of a “Rant” about how the MN State Fair is quite possibly one of the biggest rip off’s in the state, and each year the costs go higher and higher.  I blame it on St Paul. that shit hole of a city, also known as our state’s capital couldn’t even put on the Taste of Minnesota over the 4th of July, because they ran out of money!   The funny part is, people from St Paul are usually hostile towards people from Minneapolis, with this whole “other side of the tracks” thing.  In our case, it would be the other side of the river, but you catch my drift.  What are you gonna do huh? 

If there is one thing we can agree on in both cities of the Twin Cities area, it’s that all of our teams suck……..I mean Dyson Vaccum quality suck!  Minneapolis has the Vikings, T-Wolves, and Twins and St Paul has the Wild and St Paul Saints.  The only team, mind you, that has done a great job this past year was the Minnesota Lynx!  No offense ladies, but I bet if you took a poll across the whole country almost half of it wouldn’t even know that the WNBA or a women’s pro league even existed!  In the 8 years I’ve lived up here in Minneapolis I’ve always talked about getting out to a Lynx game, mainly to see Lyndsey Whalen, since I remember her kickin ass & takin names back in her U of M days, but I have still yet to attend.

Whew, this was a bit of a rant today, my apologies and I hope you’re still reading this 🙂  I’ll keep the rants to a fortnight, how’s that sound?  Rock out your Tuesday’s folks, do something new, keep it fresh and go out of your way to be NICE to be nice to people, you’ll feel alot better about your day!

Yours in Hospitality,

Brian D. Nylander 

  • Pick up a copy of Hospitality: Minnesota Nice today by clicking on the underlined link and using the FREE Kindle Viewer from Amazon.com!  Even if you’re not in the Hotel biz!  If you work with people, you’re going to want to read this E-Book!

Motivation does not last….

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Enjoy your Sunday folks, I picked this article up off another great website and although it seems a bit rough structure-wise, the message is clear and I personally found it to be rather motivating in it’s own way. I  hope it stimulated some thought for your upcoming week, may it be a good one!  

Motivation does not last

October 21, 2009 | Author: | Posted in Motivations Articles
 
“Jim Rohn, now an Apple acclaimed author, apostle and business philosopher, started his adorning adventure back he was 25 years old.  At that point in his life, he was not alone bankrupt but in debt.  Bankrupt is a acting banking state; however, poor is a accompaniment of apperception from which accretion takes added effort.  Almost every abundant baton and banking success has suffered from banking abridgement at one point. None of them anytime advised themselves poor.  Every abundant baton aboriginal developed cocky afflatus afore they could finer affect others.  Zig Zigler said, “Motivation does not last, but neither does bathing, that is why we do it every day.” The aforementioned account applies to inspiration.  In adjustment to affect added people, you aboriginal crave a afire admiration aural yourself.  Your own close affection and cocky afflatus blaze will ammunition the blaze to affect others.  One of the greatest thrills for me is to apperceive that I accept touched, confused and aggressive addition to go advanced and accomplish their dreams.  Jim Rohn said one of the greatest thrills for anyone is to apprehend their name in addition else’s testimonial.  Teachers and pastors rarely baddest that vocation for the banking rewards;  they baddest those careers to affect others to advance their abounding potential. 
I started teaching seniors in aerial academy the day of my 21st birthday.  Now some 40+ years after I still apprehend from some of those students.  The joy I feel audition about the appulse I fabricated on their lives transcends explanation.  My adolescent son had the befalling to abstraction law but chose to be a aerial academy abecedary instead.  His affection for his acceptance provided him the befalling to be the youngest administrator of an all-embracing aerial school.  Currently he chairs the all-embracing analysis of a basic academy in New Hampshire.  The appulse he provides inspires his students, his baby sons, his admirable wife, the adroitness at the academy and apparently so abounding others whose lives he has touched.  We anniversary accept the befalling every day to affect others.  Perhaps it is a smile or a affectionate chat to brighten someone’s day.  As a adolescent distinct mother, I abstruse that accouchement apprentice added by what we do than what we say.  Accouchement are acutely observant. They apprehend added than best accord them acclaim for observing.  The acutely baby altruistic acts of parents, co-workers or administration affect others to extend themselves.  Every action creates an influence.  Back the bequest you accept to actualize revolves about affectionate gestures, you affect me and you will enhance the lives of others. 
Everyone will be remembered for the problems they actualize or the problems they solve.  You choose.  As I address this, I attending up on the top of my cycle top board to a simple little gray bedrock which was accustomed to me by an agent about 30 years ago.  Engraved in the bedrock is the one word,”inspire.”  The badge of acknowledgment for what seemed to me as a baby action of affection impacted and inspired.  Whose activity will you accept the befalling to affect today?
Even added important – – will you accomplish the accomplishment to affect others today? What a admirable apple we will actualize by extending afflatus and affection to others.”
 
Well there you have it, chew on it for a bit and see how the beginning of your week goes.  Also don’t forget to pick up a copy of Hospitality: Minnesota Nice the motivating new E-Book for sale on Amazon and other e-book online reailers.  (click the blue link to pick up the Book and free Kindle Viewer to read it)
 
Yours in Hospitality,
 
Brian

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