March in Minnesota is always unpredictable!  Just three days ago we were at 75 degrees and sunny, and were actually warmer then the city of Los Angeles!  This morning Minnesotans at least in Minneapolis anyways arose to a blustery 40 degrees with 20 mph winds!!  You can imagine the attitudes people brought with them into the office as they not only had to drag their butts back into work, but had to pull their winter jackets out of storage once again. 

Being the nocturnal manager of my property my day ends around the same time most folks start, so I often find myself holding back my enthusiasim a bit.  At least until everyone has a cup of coffee or two in them.  This morning seemed exceptionally tense with the weather acting the way it is, and I have about 15 minutes in a “pass-along” to try to motivate my staff to deliver exceptional service once again.  I always try to bring some sort of topic or current event to the meeting in which the staff can use with guests, because let’s face it regardless of what business you’re in your going to need some sort of neutral small talk in your back pocket to whip out in that dreaded uncomfortable silence.  

Today’s message was easy: The Weather.  Sounds boring I know, but I actually went online and printed off the last years weather forecast, which included 2 feet of snow as a reminder of how lucky we have been this year so far, and then I pointed out the fact that it is suppose to be back in the 70’s by the end of the week.  This simple reminder seemed to turn their spirits around a bit and shed a light of hope on the upcoming week ahead…..that or the caffeine had just kicked in!  Either way in our business when in doubt, talk about the weather.  Especially with the foreign travelers who automatically assume that Minnesota has mountains of snow all year round, polar bears and penguins walking around and guys like Steve Buscemi (from the 90’s movie Fargo) walking around in those fuzzy hats with the flaps sayin “Oh yah..don’t cha know”.  Ok so perhaps we really do have guys like that walking around saying that but what are you gonna do?

I hope the start of the week treats you well and remember to take charge of your situation before your situation takes charge of you and always think three moves ahead!  That’s all I’ve got

Yours in Hospitality

Brian

 

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